This Shipping and Delivery Policy (“Policy”) applies to all products and services offered on www.kuanela.com (“Platform”), operated by Kuanela Education (“we”, “us”, or “our”).

By placing an order or completing a transaction on the Platform, you agree to the terms of this Policy in addition to our Terms and Conditions and Refund Policy.

1. Nature of Delivery

Kuanela Education primarily offers digital educational products and services, including online courses, learning programs, training materials, and other digital content. In such cases, delivery is made electronically through the Platform, email, or other digital communication channels.

If any physical product is offered in the future, shipping terms for that product will be clearly mentioned at the time of purchase.

2. Delivery Timelines

Delivery timelines are estimates unless a fixed delivery date has been expressly agreed in writing.

For digital products and services, access is usually provided shortly after successful payment confirmation. In some cases, access may take additional time due to verification, technical processing, or scheduling requirements.

For any physical product, estimated delivery time will depend on the shipping address, courier availability, and serviceability of the location.

3. Shipping Charges

Where applicable, shipping or delivery charges will be calculated at the time of transaction based on the delivery address, product type, or service requirements. Any such charges will be included in the final transaction amount shown to you before payment is completed.

For digital products and services, shipping charges may not apply unless specifically stated on the Platform.

4. Delays in Delivery

While we make reasonable efforts to ensure timely delivery, delays may occur due to factors beyond our control, including technical issues, payment confirmation delays, service availability, force majeure events, courier delays, or other unforeseen circumstances.

We shall not be held responsible for delays caused by such factors.

5. Non-Receipt of Delivery

If you do not receive access to a digital product or service, or do not receive a physical item where applicable, within seven (7) days from the estimated delivery date, you must promptly contact us at:

Email: info@kuanela.com

Please include your name, registered email address, transaction ID, and details of the issue so that we can investigate and resolve the matter.

6. User Responsibility

You are responsible for providing accurate and complete contact and delivery information at the time of purchase. We shall not be responsible for failed or delayed delivery arising from incorrect details provided by you.

For digital services, you must ensure that the email address and contact information entered during purchase are correct and accessible.

7. Changes to This Policy

We may update or modify this Policy from time to time. Any changes will be posted on this page, and continued use of the Platform after such changes constitutes acceptance of the updated Policy.

8. Contact Us

If you have any questions regarding this Shipping and Delivery Policy, please contact us at:

Kuanela Education
Email: info@kuanela.com
Website: www.kuanela.com